People in Europe are bored, tired and not interested in the European Union (EU). Not engaged, not motivated to know or to support. And because they don’t know what is going on in the EU, they couldn’t care less. Not only is the average European citizen careless, but when they do care it is in negative terms. The EU is this big monster that wants to eat you alive, so we better keep it as far away from our homes as possible. “No sir, no need to know more. It’s dangerous. Out with it!”.
And who can blame them? Why should they bother going through hundreds and hundreds of pages of information about policies, instructions and laws to inform themselves. “How boring, surely THAT is not the duty of a citizen? I mean come on, I have litte time left in my day and I have my Facebook page to check. Now if learning about the EU would be as fun as my Facebook account, maybe then I would be interested….”.
The politicians in Brussels also don’t get it. I mean they did everything they could to inform people about the benefits of the European Union. Hundreds of brochures with very helpful information have been sent to people all over Europe! “Surely they have read them? Surely they know how important the EU is? What more can we do? I mean, we are all very busy and we hardly have enough time to attend all my meetings!
Now, If someone could find me a way to actually save time AND create engagement with citizens…I’d be all for it…..”.
Enter, gamification: the art of making seemingly boring things fun to do. Not because the topic as such (“Euro-information”) will all of a sudden be cool, engaging and awesome. Absolutely not. Politics and policy as such may never be that. But, we CAN make the process of getting people to interact with (political) information fun and winning.
Here’s an example. Our Octalysis Group Guru Yu-kai Chou is working with a client on helping their employees learn extremely boring accountancy and financial regulation. Normally this is done via traditional workshops and reading page after page of rules and regulatory text. Yawn! What Yu-kai Chou is doing is to make these employees soak up these rules and regulations, without reading ANY documents. All fully gamified via Human Focused Design: putting the person (and it’s motivational drives) first, rather than the product or policy. And they are lovin’ it!
So we know that we can make learning about accountancy and application of financial regulation fun and motivating, and achieve something like this:
Can we do the same for people and the EU?
People spend an average of 10 seconds on a webpage before going back to their Facebook pages. Why do they do that? Simply because Facebook is more fun and engaging. We know that we can make serious things engaging and fun through well executed Gamification, and politics and policy is no exception. Obviously, we also need to tackle issues in policy itself (economic development, inequality, growth, immigration and integration issues), but in order for people to even WANT to engage, the process itself needs to be engaging. If not, people will just go back to their Facebook accounts…
Obviously this will involve a lot more than just slapping some cool badges and leaderboards on the EU website or spamming citizens with messages about being in Flow through reading EU policies. What it takes is understanding what truly drives people in their behaviour. What makes a policy platform motivational for people to interact with? Does it tickle my innate craving for autonomy, purpose and creativity/development? And also, does it inspire me to interact now by embedding elements of surprise, curiosity and scarcity? Finally, how does the platform allow me to have social influence and interact with other users?
Gamification doesn’t always mean crafting a great website or app experience. A lot of the simplest games we played on the street as kids already had most of the elements I describe above in them. We need to start thinking creatively on how gamification can help in reaching bored, tired and not interested people. If it helps in getting people to enjoy learning boring things, who knows there may still be hope for the EU.